Roots of Heritage proudly offers FREE DELIVERY to the U.S for orders above $100
What to expect when purchasing a product from Roots of Heritage? At Roots of Heritage we strive for excellent customer service, and to create clients for life. We will be here for you every step along the way, from ordering your product, to ensuring that your high quality product is delivered to you unharmed, and everything in between.
Our rock solid systems and tools that we have in place will give you peace of mind about the amazing product that you ordered.
- Email & Text updates as the following milestones: order processed by ROH, when our artisans start creating your masterpiece, when your product is completed, when your product is carefully packaged and ready to ship.
- We after your order is complete, we will provide you with an estimated shipping date.
- After your order is shipped, we will provide you with an estimated delivery date.
- 24-hour access to online tracking information
Your products will be packed in an environmentally friendly manner, with detail and care.
Please keep in mind that each product is unique and handmade, so slight product variation will occur. No heavy machinery is used to create these artisan made products, find perfection in the imperfections. There are a lot of companies that use factories to create products like these, especially overseas, and one of our values is that all of our products are sustainably handmade by our artisan families. ROH is honored to participate in equality and fair-trade.